We are now cooperating with the largest shipping company, China Post, they have global network that can deliver our products to almost any locations in the world. Their Express Mail Service will transport the package directly to your address, and a tracking number will be provided so that you can get the real time location of your package.

The Express Mail Service usually takes 4-7 days to various countries, but delay may happen sometimes if there are uncontrollable matters.

After we receive your order, if the rims are in stock, we immediately start to apply decals and hand-build them, the wheels will stay for 1-2 days for stress releasing, then we will check again to ensure the wheels are trued. So usually it takes us up to 5 days to ship your order out after your order.

In order to protect the products from the impact during the long distance shipping, we designed a special box for our bike wheels, it has strong inside structure to hold the wheels tight, and keep a buffer zone between wheels and outer box.
The wheels are 30 degree aligned by 2 covers(top and bottom), which has 2 benefits:
1. It creates a buffer room for wheels, so they don’t contact each other directly.
2. It makes the box smaller, which save a little for our environment.

Besides the specially designed packing, for every order shipped by us, we purchase insurance, because we just want to make the whole purchasing system 100% save for our customers. In case there is destruction to the package or loss, in the course of shipment, you will get recompense. If there is partial destruction to the items, we will submit cash for fixing.
Please kindly take photos for proof in case you believe the items are destroyed when you obtain them. If the items are lost, we will initiate another shipping of similar items immediately.
2015 records indicate that incidents of destruction and loss are none; this is because we pack the products extremely efficiently, with package, which is particularly designed.